Frequently Asked Questions (FAQ's)

Ordering and Shipping

• Will I receive an order confirmation?

  An order acknowledgement email will be sent to your email address after you've placed order. In case of wrong / missing info found in the order, Godiva office will contact you by phone call or email.

• When will my order ship?

  Standard shipping will be delivered in two - four working days upon order confirmation (except Saturday, Sunday and Public Holiday)

• Can I place an order to be shipped outside Hong Kong?

  Due to the perishability of our product, we do not ship outside Hong Kong.

• Can I buy an item on Godiva.com and pick up my order at a Godiva Boutique?

  Godiva does not currently provide our customers the option to make a purchase on Godiva.com and pick up the order in one of our boutiques. We recommend visiting one of our boutiques to make your purchase. Please visit https://www.godiva.com.hk/boutiques.html to find the boutique nearest you.

• Can you ship chocolate during warm weather?

  Yes, we absolutely can ship Godiva during warm weather. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition and at no additional cost to you.

• Do you offer same-day shipping?

  At this time, we do not offer same-day shipping.

• Can you ship to more than one address?

  No. However, you may create more than one order to deliver to different addresses. Please note that you can have personalised message for each item you have ordered in the shopping cart.

• Can I ship to more than one person on one order?

  No, currently this is not available.

• Does Godiva offer volume discounts?

  We do! Kindly leave us contact info by filling in the Corporate Enquiry Form / Enquiry Form, a dedicated corporate commercial will contact you upon receipt.

Care and Storage

• How long will Godiva chocolates keep their fresh taste?

  Godiva Chocolates will maintain freshness after opening if stored at 12 to 18°C with relative humidity between 50% to 70% for up to 2 weeks, and avoid direct sunlight. For GODIVA chocolate gift boxes, customer shall refer to the storage condition and expiry date labeled on the product.

• How do I bring the chocolate to room temperature once it is removed from storage?

  Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator, six hours if it was stored in the freezer.

Allergy Information

• Does your chocolate contain dairy products?

  ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.

• Does your chocolate contain nuts?

  ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products.