GODIVA Service

GODIVA Service

Not only is GODIVA dedicated to providing premium chocolates, but we also pride ourselves on offering impeccable customer service. Please feel free to contact us at one of our stores or by email info@godiva.com.hk or by phone +852 3765 5800 if you should ever have a question.

  • 1. Can I buy a custom box through GODIVA website?
  • For orders online, we have already pre-selected the most favorable chocolate for your box. But if you would like to order for corporate gifts, please contact our Wholesale Department.
  • 2. Can you send any free samples?
  • Unfortunately, it is against company policy to send out free samples of our products. You see, if we did this for all admirers we would soon be out of chocolate. However, our GODIVA shops frequently sample our products. On our website there is a list of the promotions/sampling events that our shops have scheduled. Also, on our website is a list of the locations and phone numbers of our GODIVA shops.
  • 3. Can I order a gift to be shipped internationally?
  • At the moment, we can ship your order to Hong Kong, Singapore and Taiwan. However, there are many international locations that carry our products that you could contact for further assistance. You can find the addresses and phone numbers of these locations on our website at the following URL:
    www.godiva.com.hk
    www.godiva.be
    www.godiva.co.jp
  • 4. How can I own a franchise of a GODIVA Stores?
  • All of our GODIVA shops are corporately owned and operated, therefore, we do not franchise our stores.